The Challenge: Two Years, Multiple Applications, and Constant Pushback
Before working with Oyster Care, our client spent two years trying to access the NDIS. During that time they went through three applications and three decision reviews, only to be told repeatedly that they hadn’t provided “enough evidence” and that the NDIS didn’t have proof their condition was severe and permanent.
Even though they had multiple specialist reports stating there was no cure, that their condition was permanent, and that there were no treatment options left, the feedback stayed the same.
The Support: Calm, Step-by-Step Advocacy
I can say my experience was strongly focused on supporting the client to access the services they genuinely needed. I could sense how overwhelmed our client was and how much she required the additional assistance. It was evident that support would make a meaningful difference to her wellbeing and independence.I found it upsetting that accessing these services can be so complex and overwhelming, particularly for people who would benefit greatly from them. This experience reinforced the importance of advocacy and person-centred support to ensure individuals are not left without the help they need.
- Clarified what evidence the NDIS was asking for
- Worked step-by-step to gather the right reports
- Supported communication with the LAC
- Uploaded the required documents so the NDIS could properly assess the application
- Attended the planning meeting online and helped our client ask the right questions
- Explained each step along the way so nothing felt overwhelming or unclear
The Outcome: Relief and a Safer, More Supported Daily Life
- Access to Assistive Technology
- Feeling more confident and secure when moving around
- People who come to help with the things they need
- Support to get out of the house and into the community
If You’re Stuck in the NDIS Process, You’re Not Alone
If you’ve been told you don’t have enough evidence, if you’re overwhelmed by reviews and paperwork, or if you’re exhausted from trying to do it all while managing your health you’re not alone.
Oyster Care is here to support you with calm, practical advocacy that helps you understand what’s needed, gather the right documents, and feel supported at every step.
